Northwind Dental Group · 2026
IllustrativeAn AI receptionist that never sends a patient to voicemail
A unified phone system with a voice agent that answers, books and syncs every call to the practice management system.
- 94%
- of calls resolved without staff
- 0
- missed calls after hours
- 3.1×
- more online bookings
The challenge
Six clinics, three phone vendors and a front desk that spent half its day on hold music. After-hours calls went to a voicemail nobody checked until morning.
What we built
- 01
Replaced three legacy phone systems with a single cloud PBX, with partner-installed handsets in every clinic.
- 02
Designed an IVR-free voice agent that answers in the clinic’s name, checks availability and books directly.
- 03
Synced transcripts and summaries to each patient record, with escalation rules for clinical questions.
The outcome
The front desk now handles the visits in front of them. Calls are answered in under two rings, every day of the year.
